Explain technology clearly
Good support should leave you more confident—not more confused. We translate technical decisions into practical business choices.
About Retain IT PRO
Enterprise discipline.
Local accountability.
Retain IT PRO is a veteran-owned IT support and technology consulting company based in Halifax, Massachusetts. We help small businesses solve everyday technology problems, plan sensible improvements, and complete the projects that keep getting postponed.
Why Retain IT PRO exists
Small businesses deserve experienced IT guidance without an enterprise-sized contract.
Retain IT PRO is a division of Patriot Prime Contracting LLC, founded by Eric Robinson after more than 20 years supporting complex global enterprise technology environments.
That experience shaped a practical approach: understand how the business works, make priorities visible, explain the tradeoffs clearly, and steadily improve the technology behind the operation.
For a small business, that means direct access to an experienced technology partner—without adding a full-time internal IT position or committing to an oversized managed-services agreement.
Experience you can use
More than 20 years inside demanding enterprise environments.
Eric's background spans systems support, application support, service reliability, monitoring and observability, technical leadership, and the day-to-day work of keeping important technology dependable.
Retain IT PRO brings that same disciplined mindset to local businesses in a form that is personal, flexible, and easy to understand.
Veteran-owned and operated
Service, reliability, and responsibility are part of the operating model.
Retain IT PRO is the veteran-owned and operated IT services division of Patriot Prime Contracting LLC, founded and led by U.S. Navy veteran Eric Robinson. Patriot Prime Contracting LLC is federally certified by the U.S. Small Business Administration as a Service-Disabled Veteran-Owned Small Business and holds Massachusetts SBPP and Service-Disabled Veteran-Owned Business Enterprise certifications through the Supplier Diversity Office.
How we work
Calm, practical technology support built around your business.
Fix what matters first
We organize scattered needs into a clear backlog, then focus time and budget on the work that creates the most value.
Stay accountable
Clients work directly with an experienced professional who learns their environment and remains responsible for the outcome.
Who we serve
Local businesses that need a trusted technology partner.
We primarily serve small and growing organizations in Plymouth County and communities south of Boston, with remote support available when appropriate.
- Everyday IT help, devices, accounts, and access
- Business Wi-Fi, networking, and connectivity
- Application support and workflow improvements
- Technology planning and security fundamentals
- Websites, migrations, monitoring, and custom projects
The long-term mission
Create opportunities for 100 veterans over the next decade.
We're building toward that goal by growing a trusted technology company—one strong client relationship and one meaningful role at a time.